FAQ

My sign is not communicating or is Offline
It is possible that the sign is having difficulty communicating with our server over the internet due to low or intermittent mobile network reception. N...
Fri, 18 Sep, 2020 at 4:02 PM
How to resolve an SD card Read/Write error in a Data Signs product?
If you get an SD card Read/Write error in DS-Live™, it is time to replace the SD card in the sign. Click on the link below to location the SD ca...
Tue, 19 Nov, 2019 at 11:02 AM
Where are the SIM and SD card located in a sign?
Refer to the images below.  NOTE: Power down the sign by pulling the fuse in the control box before opening a sign. Open the front screen of the sig...
Fri, 14 Jun, 2019 at 1:58 PM
How to format an SD card when used in a Data Signs Product
To format an SD card, insert it into a Windows computer/laptop and follow these steps: (check attached screenshot) Go to "My Computer" or "...
Sun, 28 Apr, 2019 at 1:24 PM
How do I set / correct the time on a VMS?
The time on a sign is obtained automatically from the GPS signal in the sign controller and cannot be set manually. NOTE: the time factor is obtained fr...
Tue, 21 Jan, 2020 at 9:28 AM
I'm running a schedule on a VMS and it randomly goes blank or changes to the DefaultA message
This behavior indicates an SD card read/write issue or it can be a connection issue with the SD card socket. Please remove the SD Card and reformat it.  Ma...
Tue, 19 Nov, 2019 at 11:07 AM
How to enable Radar Data Logging and receive the files by email
To enable Radar Data Logging:  Log into DS-Live™ Under the Radar Options tab, click on Radar Setup Complete the radar setup form In the More Options...
Tue, 21 Jan, 2020 at 8:40 AM
How to remove a sign from DS-Live
To remove a sign from DS-Live™: log into DS-Live™ as an administrator.  Note: if you do not have administration privileges, contact your Company's  D...
Mon, 18 Nov, 2019 at 4:51 PM
How to display Non Standard characters on a sign. i.e. Chinese Character
You can draw Non Standard characters using Create Message in DS-Live™ Open DS-Live™  Go to the Create Message tab From drawing options (step 2), sele...
Tue, 19 Nov, 2019 at 11:17 AM
How to change communication channel on older PTL version 02.02.* and below
If you are experiencing issues with this type of PTL controller, it is a Legacy item and cannot be supported in terms of repair or electronics servicin...
Thu, 18 Apr, 2019 at 3:12 PM