FAQ
It is possible that the sign is having difficulty communicating with our server over the internet due to low or intermittent mobile network reception. N...
Thu, 4 Sep, 2025 at 12:58 PM
If you get an SD card Read/Write error in DS-Live™, it is time to replace the SD card in the sign. Click on the link below to location the SD ca...
Wed, 20 Jul, 2022 at 3:43 PM
NOTE: Power down the sign by pulling the fuse in the control box before opening a sign. Open the front screen of the sign and you should see a controller ...
Mon, 25 Nov, 2024 at 10:19 AM
To format an SD card, insert it into a Windows computer/laptop and follow these steps: (check attached screenshot) Go to "My Computer" or "...
Wed, 20 Jul, 2022 at 3:44 PM
The time on a sign is obtained automatically from the GPS signal in the sign controller and cannot be set manually. NOTE: the time factor is obtained fr...
Tue, 21 Jan, 2020 at 9:28 AM
This behavior indicates an SD card read/write issue or it can be a connection issue with the SD card socket. Please remove the SD Card and reformat it. Ma...
Tue, 19 Nov, 2019 at 11:07 AM
To enable Radar Data Logging: Log into DS-Live™ Under the Radar Options tab, click on Radar Setup Complete the radar setup form In the More Options...
Tue, 21 Jan, 2020 at 8:40 AM
To remove a sign from DS-Live™: log into DS-Live™ as an administrator. Note: if you do not have administration privileges, contact your Company's DS...
Mon, 18 Nov, 2019 at 4:51 PM
You can draw Non Standard characters using Create Message in DS-Live™ Open DS-Live™ Go to the Create Message tab From drawing options (step 2), sele...
Tue, 19 Nov, 2019 at 11:17 AM
If you are experiencing issues with this type of PTL controller, it is a Legacy item and cannot be supported in terms of repair or electronics servicin...
Thu, 18 Apr, 2019 at 3:12 PM