FAQ
It is possible that the sign is having difficulty communicating with our server over the internet due to low or intermittent mobile network reception. N...
Fri, 18 Sep, 2020 at 4:02 PM
If you get an SD card Read/Write error in DS-Live™, it is time to replace the SD card in the sign. Click on the link below to location the SD ca...
Wed, 20 Jul, 2022 at 3:43 PM
Refer to the images below. NOTE: Power down the sign by pulling the fuse in the control box before opening a sign. Open the front screen of the sig...
Thu, 24 Jun, 2021 at 1:12 PM
To format an SD card, insert it into a Windows computer/laptop and follow these steps: (check attached screenshot) Go to "My Computer" or "...
Wed, 20 Jul, 2022 at 3:44 PM
The time on a sign is obtained automatically from the GPS signal in the sign controller and cannot be set manually. NOTE: the time factor is obtained fr...
Tue, 21 Jan, 2020 at 9:28 AM
This behavior indicates an SD card read/write issue or it can be a connection issue with the SD card socket. Please remove the SD Card and reformat it. Ma...
Tue, 19 Nov, 2019 at 11:07 AM
To enable Radar Data Logging: Log into DS-Live™ Under the Radar Options tab, click on Radar Setup Complete the radar setup form In the More Options...
Tue, 21 Jan, 2020 at 8:40 AM
To remove a sign from DS-Live™: log into DS-Live™ as an administrator. Note: if you do not have administration privileges, contact your Company's DS...
Mon, 18 Nov, 2019 at 4:51 PM
You can draw Non Standard characters using Create Message in DS-Live™ Open DS-Live™ Go to the Create Message tab From drawing options (step 2), sele...
Tue, 19 Nov, 2019 at 11:17 AM
If you are experiencing issues with this type of PTL controller, it is a Legacy item and cannot be supported in terms of repair or electronics servicin...
Thu, 18 Apr, 2019 at 3:12 PM